SIDING TOOLS INDUSTRIES takes all reasonable steps to ensure the integrity and security of information obtained from users via the Site and to prevent unauthorized access to and use of such information. To this end, SIDING TOOLS INDUSTRIES regularly reviews its security measures.
DATA COLLECTED BY AUTOMATIC MEANS
Several technologies may be used on our Site to improve its efficiency and usability as well as for marketing or statistical purposes. These technologies may involve the automatic collection and storage of data by us or by third parties on our behalf. Generally, this data does not contain personal details about the user. These technologies include, but are not limited to, cookies, Adobe Flash cookies, web beacons (also known as “pixel tags” and “clear GIFs”), tracking links or similar technologies and web metrics.
Data collected may include, but is not limited to :
- the visitor’s IP address;
- the date and time of the visit
- the referring URL (the site from which the visitor came)
- the pages visited on our Site;
- information about the browser used (browser type and version, operating system, etc.).
Web beacons, tracking links or similar technologies, and cookies are used primarily for statistical analysis. These technologies can also be used to track traffic patterns on Web sites, or whether an e-mail was received and opened, and whether a response was made.
Cybermetrics, on the other hand, is a method of collecting and evaluating the behavior of visitors to websites or (mobile) applications. It involves the analysis of traffic patterns to determine, for example, how often certain parts of a website or (mobile) application are visited or what information and services are of most interest to our visitors. To do this, we primarily use clickstream data and the other techniques described above. The web metrics services used on our Site and (mobile) applications are provided by Google Analytics or others.
This means that when you visit our Site, a Google Analytics cookie is placed on your computer or mobile device, unless your browser setting does not allow such cookies, as noted above. In addition, when you visit our Site, the cyber metrics described above – including “clickstream data,” data provided by “web beacons and tracking links,” and information stored in Google Analytics cookies – will be sent to Google Analytics to be analyzed for SIDING TOOLS INDUSTRIES.
Google Analytics acts as an agent of SIDING TOOLS INDUSTRIES, which means that SIDING TOOLS INDUSTRIES only determines the purposes for which the data is used and that Google Analytics may not disclose the information to third parties (unless required to do so by law or by a court order). In terms of privacy, this means that SIDING TOOLS INDUSTRIES is the “controller” and Google Analytics is the “data processor”.
On our Site, we offer location-based services, including through Google Maps.
If you use these (mobile) applications, they may receive information about your current location (similar to GPS signals sent by mobile devices) or other information that can be used to estimate your location. You can allow the geolocation service to be enabled and, at any time, you can opt out of the application’s use of the geolocation service.
Our Site may use Internet advertising retargeting technologies. This allows our visitors, who are already interested in our products, to view our ads on partner websites. We believe that displaying a personalized advertisement based on interests is more valuable than an advertisement that has no connection to the individual.
We also work with companies that use tracking technologies. These companies deliver ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our Site and your interaction with all of our communications, including advertising.
Ad retargeting technologies analyze your cookies and display ads based on your Internet behavior. This technology does not record any of your personal information.
USE AND RETENTION
Data collected through our Site and any other information otherwise submitted to SIDING TOOLS INDUSTRIES may be used to improve the content of our Site, for marketing research purposes, for statistical purposes, to improve our services or to provide you with information of interest.
We only use the data for the purposes for which it was collected. Your consent will be required for the use of your personal information for marketing purposes other than those mentioned above. You may object to any use of your data, request its removal or modification.
SIDING TOOLS INDUSTRIES will keep the data for a reasonable period of time either to achieve the purposes for which it was collected or as required by law, after which time it will be destroyed or we will ensure that it is anonymous.
You may contact us by e-mail at [firstname.lastname@example.org] with any questions regarding this Policy and any requests relating to your data. We will make every effort to process your request promptly.
TRANSACTIONAL PAGE SETTINGS
Prices and availability of products are subject to change without notice and are subject to stock availability. If any of the products ordered become backordered after the transaction has been completed, we will notify you by email and the backordered product will be removed from the order and the price of that product will be refunded. SIDING TOOLS INDUSTRIES will not be held responsible for any shortage of stock and for any damage that may result or caused by any delay in delivery.
The prices displayed on the Site do not include taxes and are subject to change without notice. The official amount of your order, including taxes, if applicable, will be transmitted to you upon confirmation of your order placed on the Site.
PAYMENT AND DELIVERY
We only accept payment by credit cards issued in Canada and USA by Visa™ and MasterCard™.
Please allow 5 to 10 business days before receiving your order. If your product requires more time due to availability, in that case, we will notify you by email of the possible delay.
CONFIRMATION OF YOUR TRANSACTION
Within 15 days of completing any transaction on the Site, we will send you an order confirmation email including the total price of your order and the detailed terms of the transaction. We reserve the right to cancel the transaction, with no obligation to provide justification. If we cancel your transaction, you will be notified by email at the address provided. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to have been placed by merchants, resellers or distributors. Generally, when we cancel a transaction, we do not charge your credit card. If we do, we will refund the amount or issue a credit to your credit card.
REFUNDS AND EXCHANGES
A return request for a product purchased on the Site may be made within thirty (30) days of the invoice date. The merchandise must be unused, in new condition, in its original intact packaging and accompanied by a copy of the purchase invoice.
All returned merchandise is subject to a restocking fee of 15% or more depending on the condition of the products. All shipping costs incurred are the responsibility of the customer and may be billed and/or deducted from the refund, as applicable. Shipping and handling fees charged at the time of original purchase will not be refunded.
To make a return request, the customer must send the request by email (email@example.com) indicating their contact information, the product to be returned and the reason for the return. Return requests are processed internally and a return number will be provided. A credit will be issued for the total value of the returned products plus taxes, if applicable.
After thirty (30) days from the invoice date, a product may be returned. However, a complete inspection should be done and a restocking fee of 15% to 90% may apply.
Products returned without authorization will be refused and returned to the sender at his expense. Please indicate the return number provided on all returned boxes. Credit will be issued using the same payment method used for the original purchase.
We stand behind our warranty and satisfaction policies. For all warranty tool repairs, a copy of the original purchase invoice is required. Shipping charges are the responsibility of the customer.
ERRORS ON OUR SITE
Although we are very careful with the data on the products appearing on our Site, it may happen those errors in the display (price, description, etc.) slip through. SIDING TOOLS INDUSTRIES RESERVES THE RIGHT TO RECTIFY THESE ERRORS WITHOUT BEING OBLIGED TO DELIVER THE GOODS UNDER THE CONDITIONS DISPLAYED BY ERROR.
If such a situation occurs, rest assured that we will correct the erroneous information as soon as possible and will contact you if you have already ordered this item.
You can contact us by email at [firstname.lastname@example.org].